Returns Policy

MTL Leisure offers a full refund (excluding recovery costs) for undamaged goods if you change your mind and wish to cancel your order. Items must be in original condition for a full refund, and returned within 7 working days of delivery. After 7 days, a refund will not include original delivery cost. Boxed items must be returned in the original box, or in packaging which provides a similar level of protection. We will not offer a full refund if damage occurs in transit as a result of inadequate packaging.

If an item arrives faulty, you have the right to return the product and receive a full refund. A fault must be reported within 14 days of receiving the item, unless the inherent fault is one which is not at first obvious, but only shows itself with use. In these circumstances, you are entitled to a full or partial refund, dependent on amount of prior use before fault becomes apparent. A refund will be given on return of the item, but a full refund can only be given if there is no more damage to the gazebo other than that originally reported.
We urge our customers to take care when packaging a product for return so that there is no further damage in transit, as this is the responsibility of the sender and may affect the amount of refund available.

Customers should report any faults as soon as they are aware the fault exists. MTL Leisure will not be responsible for further damage if you choose to use a faulty item. If an item arrives faulty and you require a replacement we reserve the right to instead offer a replacement part or repair service where appropriate or reasonable.

You must always consult MTL Leisure before carrying out your own repairs. Customers can not expect us to pay for a repair which has been carried out privately unless they have first agreed this with a member of staff at MTL Leisure, and can show proof that we have verified the request. Customers cannot hold us responsible for reasonable wear and tear.

At MTL Leisure we pride ourselves on our customer service. If your product does have a fault then we promise to do our best to resolve the problem quickly and efficiently with as little inconvenience to you as possible. We aim to treat our customers well both before and after the sale and offer an after sales service such as discounts on parts if you accidentally damage your gazebo.